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privacy policy
Call us +961 71 750675 or
drop us a message at
concierge@ruggedrevive.com
Introduction
At Rugged Revive (“we”, “us”, or “our”), your privacy, trust, and data protection are top priorities. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you interact with www.ruggedrevive.com (the “Website”) and any of our services. We are committed to protecting your personal data in accordance with:
- The EU General Data Protection Regulation (EU GDPR)
- The Lebanese e-Transactions and Personal Data Law (Law 81/2018) where applicable
By using our Website, you agree to this Privacy Policy.
Data Controller
The data controller responsible for your information is:
Rugged Revive
Beirut, Lebanon
concierge@ruggedrevive.com
+961 71 750 675
Personal Data we Collect
1. Data provideD directly:
- Full name, email address, phone number
- Billing and shipping addresses
- Login information (if applicable)
- Messages sent via contact forms or support services
- Payment details (processed securely by third-party providers, we do not store credit card details)
2. Data Collected Automatically:
- IP address, browser type, device data
- Website usage statistics (pages visited, time on page)
- Location approximation (city or country level)
- Cookies and analytics (see Section 11)
3. Data from third parties:
- Social login platforms (e.g. Google, Meta)
- Partners or platforms who refer you to our site (e.g., affiliates)
Legal Bases for Processing
We process your personal data under one or more of the following bases:
- Contract: To process and ship your orders
- Legal obligation: To comply with tax and accounting regulations
- Legitimate interest: To improve our website, prevent fraud, and ensure security
- Consent: For newsletters, promotions, or optional cookies
You may withdraw consent at any time without affecting past lawful processing.
How We Use Your Information
- To process and deliver your orders
- To send order confirmations and updates
- To respond to support requests
- To send newsletters and promotions (if you opt in)
- To analyze site performance and improve user experience
- To protect against fraud, spam, and unauthorized access
Sharing Your Data
We never sell or rent your personal information. We may share data with:
- Trusted service providers (e.g., shipping partners, payment processors, email platforms)
- Regulatory authorities when required by law
- Business successors in case of acquisition or reorganization
All third parties are contractually required to handle your data securely.
International Transfers
Where your data is transferred outside Lebanon or the EU, we ensure safeguards are in place, such as:
- Countries with an adequacy decision by the EU
- Standard Contractual Clauses approved by regulators
Data Retention
We retain personal data only as long as needed for:
- Fulfilling your order
- Legal compliance (e.g., tax and accounting)
- Ongoing communication (if you’re subscribed)
After this, data is either deleted or anonymized.
Data Security
We use strong security measures to protect your information:
- SSL encryption across the site
- Secure payment processing via third parties
- Firewalls, anti-fraud detection, and regular audits
- Access controls and employee confidentiality
No system is 100% secure, but we act quickly if a breach occurs.
Your Rights
You have the right to:
- Access your personal data
- Correct incorrect or outdated information
- Request deletion (right to be forgotten)
- Restrict or object to certain uses
- Request a copy of your data (portability)
- Withdraw consent at any time
To exercise any of these rights, contact us at concierge@ruggedrevive.com.
Cookies & Tracking Technologies
We use cookies to:
- Improve your experience
- Analyze site performance
- Enable essential functions (e.g. cart, login)
Non-essential cookies are only activated with your consent.
You can adjust cookie settings in your browser or via our banner.
Third-Party Links
Our site may contain links to external websites (e.g. Instagram, TikTok). We are not responsible for their content or privacy practices. Please review their policies before sharing data.
Children’s Privacy
Rugged Revive does not knowingly collect or store information from individuals under the age of 16. If you believe such data has been submitted, please contact us to remove it.
Policy Updates
We may update this policy to reflect legal, technical, or business changes. The latest version will always be available on our website with the updated Effective Date.